Contact Fast Pace Transfer

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Eager to learn more about Fast Pace Transfer or simply want to send some feedback? Get in touch and we will be happy to answer all your questions with speed.
FAQs
How to sign up
At Fast Pace Transfer, we provide you with three simple steps to enable you send money.
Download the FP App (...read more
How To Send Money
Set up your transaction details:
Add a beneficiary
Select a reason for making the payment
Select a source of funds
Confir...read more
Where can I send money from?
For now, you can send money from the United Kingdom as:
an individual to another individual;
an individual to a business
a busine...read more
Which countries can I send money to?

You can send money to all the countries listed as our see countries from "Recipient Receives" section.
How do I pay for the money transfer?

You can pay for your transfer using Visa/Mastercard Debit Card and Credit Cards.
How do I cancel a transaction that I have completed?

You can request a cancellation by contacting Fast Pace to cancel a completed transaction. We are unable to refund a transaction once the status has changed to ...read more
How long does a refund take?

Depending on your payment method, it usually takes up to fifteen (15) working days for a refund to be paid back to you once the transaction has been can...read more
How do I know if my transaction has been cancelled?

Fast Pace Transfer will notify you via email as soon as your transaction is cancelled. You can also check the status of your transaction on our mobile or web a...read more
Why does Fast Pace need to verify me?

As a regulated company, we are required by law to verify all of our customers. We will contact you if we require additional information after you have created ...read more
What is identity verification?

We are obligated by law to verify all our customers. Part of this process is identity verification, which entails collecting a copy of your government-issued i...read more
Is the recipient charged any fees when collecting cash?

No, the recipient is not charged any fees to collect cash from a pay-out location.
What does the recipient need to collect cash pick-up transfer?
The recipient would be required to provide the following:
A valid government-issued identity document (ID) showing the recipient’s full name. The...read more
In what currency will the recipient receive the transfer?

The payment will be made in the recipient’s home currency.
Termination channels
The channels which are available vary depending on the country of receipt.
Bank Account
Mobile Wallet
Cash Pick-up
...read more
When will transfers be available for collection?

Transfers are available for collection as soon as the transfer is processed successfully.
Where is my money?

Fast Pace Transfer alerts you on the progress of your transaction in real-time on the mobile/web app once your money has been received, and also sends you a co...read more
Want to contact us?:
Email - customersupport@fastpacetransfer.com or

WhatsApp: ...read more

Get in touch

FAQs

How to sign up

How To Send Money

Where can I send money from?

Which countries can I send money to?

How do I pay for the money transfer?

How do I cancel a transaction that I have completed?

How long does a refund take?

How do I know if my transaction has been cancelled?

Why does Fast Pace need to verify me?

What is identity verification?

Is the recipient charged any fees when collecting cash?

What does the recipient need to collect cash pick-up transfer?

In what currency will the recipient receive the transfer?

Termination channels

When will transfers be available for collection?

Where is my money?

Want to contact us?: